General Terms and Conditions

When you order products from Dear Sam Europe AB (corporate ID no.: 5591058382) (”Dear Sam”), the following terms and conditions apply. This means that, as a consumer, you accept and approve these General Terms and Conditions in all purchases at www.dearsam.com.

Inter alia, Dear Sam comply with current consumer law provisions and the EU law on data protection and privacy, the General Data Protection Regulation (GDPR).

Delivery

Dear Sam currently delivers all shipments using DHL. We use several different delivery options for the fastest possible delivery to you. Information on estimated delivery time is available on each product page. If you are not sure of the delivery time for your particular product, you are always welcome to contact customer services. In the event of any delay in delivery, you will be informed of the reason for the delay and you will be given a new estimated delivery time. If you do not accept the new delivery time, you are entitled to cancel the purchase.

Delivery to a sub-post office/service point

We have developed and produced a number of sets of special packaging that are uniquely adapted to our products. This is to ensure fast, secure delivery to you. For obvious reasons, most of our products do not fit through a normal letterbox and are therefore sent directly to the closest collection point (often a grocery store or convenience store). Tracking is provided for all our shipments. Tracking can vary in scope from one delivery option to another. When your goods are available for collection, you receive a text message containing the tracking number on the mobile phone number you specified when ordering. A valid ID document must be shown when collecting your goods.

Delivery of posters

When the order consists only of posters (i.e. with no frame added) your poster is sent in a specially-constructed Dear Sam poster tube. All our posters are in stock and our goal is to dispatch all orders the same day. Information on estimated delivery times is available on each product page.

Delivery of posters and frames

When you order a poster and frame or only a frame, your order is sent in Dear Sam's specially-constructed packaging for secure transport of frames. All our packages containing frames are sent with full tracking to your local sub-post office. All our posters and frames are in stock and our goal is to dispatch all orders the same day. Please note that we currently do not offer frames outside the EU.

Information on estimated delivery times is available on each product page.

Delivery risk

Dear Sam assumes the risk of the goods being damaged or lost during transportation from our warehouse to you. In the case of any returns, you yourself assume the risk of the goods being damaged or lost.

Payment

In collaboration with Adyen, a world-leading payment provider, Dear Sam offers payment via card or Paypal.

To always ensure secure payments, our payment pages are protected with SSL encryption and all payment solutions are certified.

Card payments:

We offer payment in with the following cards;

• Visa
• MasterCard

No payment fee

If you have more questions regarding your payment please contact Ayden:
www.adyen.com.

PayPal:

Select to pay with PayPal and you will be redirected to PayPal to complete your payment. Simple, safe and secure.

No payment fee

If you have more questions regarding your payment please contact PayPal: 
www.paypal.com

Disclaimer regarding changes

We issue a disclaimer with regard to any price changes, clearance sales, printing errors, errors in product images and/or inaccurate information caused by technical or human error. We reserve the right to make changes to prices and purchase conditions.

Returns policy

Dear Sam grants you the right to a 90-day cooling off period from the date on which you received your goods.

In the case of returns, the goods must be returned in the same state as they were in when they were delivered to you. The goods must be returned in Dear Sam's original packaging with any accessories.

In order to check that the goods coincide with your order, you may only handle and inspect the goods in the same way as you normally do if you try on/look at goods in a shop. In the event that you have handled the goods to a greater extent than described above, you may be charged for the reduction in value of the goods. Dear Sam applies a full reduction in value (i.e. the full value of the goods) if returned goods are not in a condition to be resold (as new goods).

In the case of return of goods, Dear Sam pays the return costs provided that you have first contacted our customer services via hello@dearsam.com and follow our instructions regarding returns in Questions & Answers.

You, the customer, assume the transportation risk yourself in the case of a return. Dear Sam assumes no liability for any damage to or loss of returned goods during transportation. We therefore strongly recommend that you comply with our instructions to return the goods in their original packaging. Dear Sam's packaging is designed to minimise the risk of any damage during transportation.

Refund of returns

In the event of an approved, received return, we refund, within 10 days, all payments we received from you including any delivery costs (from us to you). Refunds in the case of invoice payments are made to the specified personal account in the first instance. In the case of a card payment, the money is returned to the card (i.e. the account linked to the card) with which you carried out the purchase.

Right to claim

Dear Sam provides full compensation in the form of a new product when a manufacturing fault has been verified. It is important to inspect the product carefully when it arrives. If a product is damaged or is otherwise faulty when it arrives, a claim should be filed (if possible) within 7 days from receipt. Contact customer services if you wish to file a claim concerning your product.

Law and Jurisdiction

If a dispute arises between you and Dear Sam, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation, as alternatives to litigation.

When you order products from Dear Sam, Swedish law will apply. Any dispute or claim arising out of or in connection with your order (including non-contractual disputes or claims) must be resolved by a court located in Sweden and will be subject to the exclusive jurisdiction of the courts of Sweden.

Confidentiality & security

All personal data processing takes place in accordance with the Data Protection Regulation (also known as the GDPR under the EU General Data Protection Regulation). The entity responsible for the personal data is Dear Sam. Dear Sam works with Adyen, a world-leading payment provider, to always ensure secure payments. Ayden will collect personal information in connection with the payment. Ayden is thus personally responsible for such personal data under the terms of Ayden. 

By accepting the Terms and Conditions of Dear Sam at the time of purchase, you agree to your information being stored in order to process your order and complete the purchase, facilitate future purchases and to enable an update of your order status. You further agree to enable targeted marketing from Dear Sam, or Dear Sam's partners, by email, text or any other channels based on your previous purchase or previous use of Dear Sams marketing channels.

Dear Sam will share the personal data with our freight partners as well as our third party logistics providers in order to complete and deliver the order.

When you as a customer choose to e-mail us, your e-mail address and e-mail history will be saved to enable follow up and correspondence to a certain case.

We only save personal information as long as necessary, thereafter it will be deleted. If the information would be incomplete, incorrect or irrelevant, you are entitled to request that the information be corrected or deleted. You can also withdraw your consent to get offers at any time.

You can request an excerpt of what information Dear Sam has registered about you. To request registry excerpt or correction of data, send a written and signed request to:

Dear Sam Europe AB
Birger Jarlsgatan 18
114 32 Stockholm
Sweden

Attempted fraud

All attempted fraud is reported to the police.

Age limits for ordering

The minimum age for purchasing at Dear Sam is 16. For persons under the age of 16, orders may only take place through a parent (or guardian). The order must then be issued in the parent or guardian's own name. If you are under the age of 18 (i.e. a minor) you need your parent's (or guardian's) approval.

Campaigns

In the case of campaigns and special offers, a campaign code may be allocated. This is specified in the "Specify value code" field on the checkout page at the time of the order. The campaign code is unique for the specific campaign in question and cannot be combined with other offers. Campaigns apply up to the specified date or as long as stocks last. Only 1 campaign/campaign code can be used per order.

Offers

As a customer, you can choose at the checkout whether you wish to take advantage of exclusive offers. These offers can be issued in different channels, for example e-mail or text message. You can choose to de-register yourself from these mailings in each channel at any time.

Disclaimer regarding changes

We issue a disclaimer with regard to any price changes, clearance sales, printing errors, errors in product images and/or inaccurate information caused by technical or human error. We reserve the right to make changes to prices and purchase conditions.

Price and Product Information

Dear Sam reserves the right to cancel a purchase entered into due to any errors concerning stock status or price. If a product is sold out or is unavailable for any reason, Dear Sam is not obliged to supply the product. Dear Sam can then choose to suggest an alternative product. All visual information must be seen as illustrations and cannot be guaranteed to depict the exact appearance and nature of the product Dear Sam is not responsible for information on www.dearsam.com originating from a third party.

Sales tax & custom

If you are located within the European Union VAT/sales tax is included within the price of the product. If you are located outside of the territory of the European Union when order products from Dear Sam, you are responsible for paying sales tax, if any (as applicable within each jurisdiction). Dear Sam will not be held responsible for any such sales tax. 

Force Majeure

Dear Sam is not liable for delayed performance (including delivery and guarantee measures) caused by circumstances beyond Dear Sam's control. Examples of circumstances beyond Dear Sam's control include but are not limited to labour disputes, power failures, stroke of lightning, fire, atmospheric disturbances, enactment of laws, measures adopted by public authorities, acts of war, strikes or similar circumstances, any power failure, disruptions at the premises of those responsible for website hosting/servers where Dear Sam is located and/or delays due to networks connected to the internet, etc.

Copyright © 2017 Dear Sam Europe. All rights reserved.